01
STEP
Lodge Complaint with Branch Desk / Manager
Customer → Branch Desk / Manager
Mode
Visit Branch / Phone / Email / Written Application / Website / Branch Contact Number
Turnaround Time (TAT)
Within 10 working days
| Area | Contact Number | Email Id |
| Sawai Madhopur | 9672222228 | swm.ucb@urbanbankswm.bank.in |
| Gangapur City | 9414204949 | ggc.ucb@urbanbankswm.bank.in |
| Newai | 9351203201 | Newai.ucb@urbanbankswm.bank.in |
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 2
02
STEP
Escalation to Nodal Officer (Head Office)
Customer → Principal Nodal Officer / Grievance Redressal Officer
Name
Naresh Kumar Sahu (CEO)
Mobile
Landline
Mode
Email / Letter / Website Complaint Portal
TAT
Within 5 working days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 3
03
STEP
RBI’s Integrated Ombudsman Scheme (IORBIS)
Customer → RBI Ombudsman
Portal
Toll-Free
Authority
Reserve Bank of India
Ombudsman Decision → FINAL